13/05/2020 I write to give a heartfelt glowing testimonial to Michelle after a problem at my daughter’s gigs in Berkshire. My daughter is a paramedic, and is not yet recovered from a bout of Covid-19. The oil-fired heating system malfunctioned on the last of a four day stint of duty, when she was exhausted. I called out another plumber, who cursorily examined the system and left, proposing to return the following day, on another emergency callout tariff, and also to charge me £90 for a part that costs £35. I kicked them into touch. Fortunately, providence sent me Michelle, who attended the following day, brought the part (charging me the right price) and got the system running again, and gave me loads of good advice into the bargain. It is uplifting to meet someone in a trade who is as honest and cheerful as Michelle. I cannot praise and recommend her highly enough. Chris Francis